TellCulvers com Survey is the official customer satisfaction survey website for the popular fast food chain Culver’s. It allows Culver’s patrons to provide feedback on their dining experience in exchange for special rewards and coupons.
The survey platform is administered by a third-party company called Service Management Group (SMG). They handle customer surveys for many major restaurants and retailers.
The TellCulvers com survey aims to gather honest customer opinions so the chain can identify strengths and weaknesses. This helps Culver improve its services, facilities, and products in the future.
Customers can share their views directly with the company’s leadership by completing the survey. The input is invaluable for understanding customer needs across Culver’s hundreds of locations.
Customers receive a validation code for a free reward in return for providing feedback. This includes options like a free dessert, snack, or sandwich from the Culver’s menu.
The survey takes 5-10 minutes to complete and can be accessed online or by phone. Customers need to have their survey code from a recent receipt handy to get started.
Table of Contents
Accessing the Culver’s Survey
To take Culver’s customer satisfaction survey online, you’ll need the following:
- Your receipt from a recent Culver’s purchase. This will contain an 18-digit survey code printed on it that you’ll need to enter to start the survey. The code is typically located at the bottom of the receipt.
- The survey website URL is tellculvers.com. You can take the survey directly at this web address.
- Language selection. The Culver’s survey is available in English and Spanish. You can select your language at the start of the survey experience.
Once you receive your survey code, go to the TellCulvers website and enter the code when prompted. Make sure to enter the full code accurately. Then, you can select your language and proceed through Culver’s survey questions.
The website is simple to access on any computer, phone, or tablet with an internet connection. Just have your recent receipt handy to start and complete the survey using the printed code.
Culver’s Survey Questions
The Culver’s survey contains approximately 15-20 questions about your recent experience at the restaurant. The questions cover various aspects of your visit, including:
- Service quality – You’ll be asked to rate the friendliness, speed, and attentiveness of the employees who served you.
- Order accuracy – The survey asks if you received the ordered items and if any mistakes were made.
- Food quality – You can provide feedback on the taste, freshness, temperature, and overall quality of the food you are served.
- Cleanliness – The survey asks you to rate the dining area, restroom, and overall restaurant cleanliness and sanitation.
- Speed – You can evaluate the promptness of service from ordering to receiving your food.
- Likelihood to recommend – The survey asks how likely you are to recommend Culver’s to friends and family based on your recent visit.
The Culver’s survey questions use simple rating scales for you to evaluate each aspect of your visit. For example, options like “Excellent, Very Good, Good, Fair, Poor” or numeric scales from 1-10 may be seen. Providing honest feedback helps Culver’s identify strengths and areas for improvement at your local restaurant.
Culver’s Survey Rewards
Taking the time to complete the TellCulvers survey allows you to earn free food rewards from Culver’s. This is their way of saying thank you for providing feedback.
The specific free reward options you can choose include:
- A single free scoop of Fresh Frozen Custard
- A single free Value Basket item
- A single-free egg sandwich
- A single free cheeseburger
These options make it easy to enjoy your favorite menu items at Culver’s. After finishing the survey, you get to pick whichever free reward sounds the most appealing.
To redeem your Culver’s survey reward, you must take the survey code provided at the end to your nearest Culver’s location. Make sure to bring the survey code within 30 days of taking the survey. The code can be printed or shown on your mobile device.
When ordering, let the cashier know you have a survey code for a free reward item. They will enter it and deduct the free item from your total cost. That way, you can immediately enjoy your reward without paying for the free food item.
Completing Multiple Culver’s Surveys
Culver’s customers are encouraged to provide feedback on multiple visits by taking the TellCulvers survey after each experience. This allows you to share your feedback from each store location over multiple periods.
While there is no strict limit to the number of surveys you can take, Culver monitors survey frequency to prevent abuse of the rewards program. It’s recommended to space out your surveys over a reasonable timeframe rather than taking the survey on dozens of receipts in a short period. Spreading out your surveys improves the usefulness of the feedback you provide to Culver’s over time.
The most efficient way to take the TellCulvers survey on multiple receipts is to save your survey codes until you have 2-3 and then complete the surveys in one sitting. Just enter each code carefully to receive credit for that specific visit.
By thoughtfully completing Culver’s survey after several visits, you can provide helpful insights into any trends you notice in service, food quality, or restaurant cleanliness. Culver’s values this constructive feedback for improving their customer experience.
Culver’s Survey Codes
To complete the Culver’s survey online, you need a valid 18 or 15-digit survey code on your receipt. The code will be clearly printed on your receipt after ordering.
The survey code is below the bar code at the bottom of your receipt. It will be labeled as “Survey Code” or “Validation Code,” followed by an 18 or 15-digit alphanumeric code. This is your unique code to access the survey.
Make sure to enter the code exactly as printed on the receipt into the survey website when prompted. Only one survey code can be used per receipt. If the code is entered incorrectly, you will get an error message and cannot continue.
If your survey code isn’t working, double-check that you entered it correctly on the TellCulvers website. Ensure all the numbers and letters match the code on your receipt. Also, verify the code has not already expired – most are valid for 7-14 days after purchase.
Sometimes, receipts can print with a smudged or partially missing code. If you confirm it was entered correctly, you may have a defective code, but it still will not work. In this case, contact Culver’s guest services for assistance and provide the receipt showing the defective code. They can look up your order and provide a valid code to take the survey.
With a bit of care when entering the survey code, you can access Culver’s customer satisfaction survey without any issues and have your feedback rewarded. Taking a few minutes to complete the TellCulvers survey is worth it for the free food you’ll receive! Just be sure to note your survey code at the time of purchase for easy access later.
Culver’s Survey Time Limit
Customers have a limited time to take the TellCulvers survey after their purchase at Culver’s. This ensures that feedback reflects your most recent experience accurately.
The survey code printed on Culver’s receipts expires 14 days after the date of purchase. To take the TellCulvers survey, enter your survey code within 14 days of the date printed on your receipt.
The TellCulvers survey is only valid for feedback from your most recent visit. Make sure to take the survey within 2 weeks to provide timely feedback while the details of your Culver’s experience are fresh.
If you try to take the survey after the 14-day time limit has expired, you’ll get an error message that your code is invalid or already used. To avoid issues, mark your receipt with the purchase date and take the TellCulvers survey before that date, plus 14 days.
Setting a reminder on your phone or calendar can help you complete the Culver’s survey quickly. Just don’t wait longer than 2 weeks, or you’ll miss the opportunity to take the survey and receive a reward.
The 14-day time limit allows Culver’s to gather relevant customer feedback on your recent experiences. Taking the survey promptly ensures your voice is heard so Culver’s can continue improving.
Technical Issues with TellCulvers
Sometimes, there can be technical issues when taking the TellCulvers survey. Here are some common problems and solutions:
Website Not Working
If the TellCulvers website is down or not loading correctly, try again later. The website may be temporarily unavailable due to maintenance or an outage. Check your internet connection as well. If the problem persists, contact Culver’s customer service for assistance.
To access the survey website directly, go to tellculvers.com. Ensure you are visiting the official Culver’s survey website, not any lookalike sites.
Errors with Codes
If your survey code is not working, double-check that you entered it correctly. Codes are case-sensitive. Verify the code matches the receipt you are using.
Codes must be used within 14 days of purchase and can only be used once. If you are outside the time limit or already took the survey with that code, it will return invalid.
If the code still does not work, ensure your receipt says, “Please take a brief survey for a chance to win.” Receipts that do not have the survey invitation will not have a valid code.
For persistent errors with your survey code, contact Culver’s customer service. They can look up your receipt details and verify if you should have received a valid code.
Redeeming Culver’s Rewards
Completing the TellCulvers com survey pays off with a tasty free food reward from Culver’s. After finishing the survey questions, you’ll be provided with a validation code for a free Culver’s menu item.
The specific free food reward options may vary, but often include:
- Single Scoop of Fresh Frozen Custard
- Single Piece of ButterBurger or Chicken Sandwich
- Regular Size of Crinkle Cut Fries or Cheese Curds
To redeem your free Culver’s item, simply write down the validation code provided at the end of the survey. Then take the code to any participating Culver’s location within the next 30 days.
When placing your order, let the cashier know you have a survey validation code for a free reward. Provide them the code before paying. The cashier will apply the code to get you the free menu item.
It’s an easy process to take the survey, redeem the code, and enjoy your free Culver’s food! This reward makes it worthwhile for customers to give their valued feedback through TellCulvers.
Conclusion
The TellCulvers com survey provides an easy way for Culver’s customers to share feedback and be rewarded. By going to site and entering the survey code from their receipt, customers can rate their recent Culver’s experience and provide suggestions.
The survey asks questions about service, food quality, cleanliness, speed, and overall satisfaction. After finishing the survey, customers receive a coupon code that can be redeemed on their next visit for a free Culver’s item like a concrete mixer or chicken tenders.
Taking the time to complete the TellCulvers com survey helps Culver’s identify areas for improvement at each of its locations. The company relies on customer ratings and input to enhance the menu, staff training, and facilities. Providing open and honest feedback ensures you’ll continue having excellent experiences at Culver’s.
The TellCulvers process only takes a few minutes, and rewards customers for their perspectives. For quality food and service at Culver’s, be sure to fill out the survey using the code on your receipt next time you visit.
He is a passionate blogger and tech-savvy guy who loves to discover the stuff related to technology and social media. Currently, he is pursuing his graduation from the University of Lahore.